Bookings Terms & Conditions
THAILAND Trip Bookings
Please carefully read our general booking, cancellation, payment and other Terms & Conditions.
DiveRACE Co Ltd., shall be construed to comprise "the Company", as well as all their affiliates, officers, agents, employees, workers, directors and representatives.
2. General Booking
2.1 All customers must show proof of a valid diving certification, minimum Open Water Certification or equivalent from a recognised dive agency.
2.2 All customers must complete and sign a Liability Release and Assumption of Risk Form.
2.3 The Company is not permitted to offer any medical advice.
2.4 The maximum depth permitted on the vessel is determined by the guests’ certification. Open Water Divers without any additional valid Deep dive certification will not be permitted to dive deeper than 18 meters.
2.5 The Company reserves the right to modify and/or cancel diving arrangements for the reasons listed, but not limited to, those below:
2.5.1 The remoteness or inaccessibility of a diving destination;
2.5.2 Local custom, war, political unrest and other hostilities (regardless of whether or not war is declared);
2.5.3 Acts of God (including flood, earthquake, storm, hurricane or other natural disaster); and
2.5.4 Any other ensuing technical or mechanical difficulties. No refund shall be issued for any modification or cancellation resultant from such events.
2.6 Customers or students who fail to participate in any dives on a trip, or any course training sessions or training dives, for whatever reason, shall not be reimbursed by the Company for any unused or uncompleted portion(s) of the trip or course.
3.1 Customers are required to secure appropriate travel and dive insurance with a reputable insurance provider that is applicable to the activities they will be undertaking. Such insurance should provide comprehensive coverage of at least the following; diving, medical, travel, evacuation, personal liability and trip cancellation provisions. Said insurance coverage is mandatory for all Customers aboard all boats and premises' of the Company. The Company shall not be held responsible for any resultant financial or personal loss or injury where customers fail to secure such insurance. On departure days we may request a written PROOF in English from the guest’s insurance provider to show that they cover evacuation and recompression chamber treatments.
3.2 The Company shall not accept any liability for the loss or damage of any luggage or dive equipment whilst on board the boat, nor during the transfer(s) to or from the boat.
4. Price and Payment
The number of dives in any package is an estimate based on usual diving circumstances, and not a guarantee. Circumstances may arise that will require modifying the number of dives, such as but not limited to; adverse weather conditions, personal illness, technical or mechanical difficulties, dive site remoteness/inaccessibility or personal choice. Circumstances such as this may cause a reduction in this estimated number of dives. There will be no refund in such circumstances.
5. Customer's Obligations
5.1 Where the customer is negligent or irresponsible, and causes any damage to, or loss of property and equipment belonging to the Company, the customer shall reimburse the Company in full, to the current Retail price of any loss or damage.
5.2 The customer undertakes to be physically, emotionally and mentally fit to participate in the activities they have signed up for. Any resultant injury or discomfort from these activities, due to any unfitness shall not be accepted as grounds for complaint or refund.
5.3 The Company may prohibit an individual's participation on a dive(s), where they are physically, mentally or emotionally unfit to dive, demonstrate a distinct lack of respect for National Marine Park rules and regulations, handle or harm marine life, consume alcohol between dives, or fail to abide by general international safe diving standards and practices
6. Force Majeure
6.1 The Company reserves the right to modify, delay and/or cancel diving arrangements where the remoteness or inaccessibility of the diving destination, local custom, acts of God (fire, flood, earthquake, storm, hurricane or other natural disaster), war, political unrest and other hostilities regardless of whether war is declared, or other technical or mechanical difficulties cause the arrangements to become unsafe, perilous and/or impracticable.
6.2 Where adverse weather conditions prevail, making it dangerous or inadvisable for customers or the boat to land on and enter port, the captain shall reserve the right to postpone sailing until more favorable conditions prevail. This may involve an adjustment to the itinerary, which may result in a cancellation of landing in a certain port, and/or the re-sequencing of island visits
7.1 The Company will refund all monies paid by the customer to the Company where the Company itself cancels a trip or course, other than for reasons set out above. The Company shall not accept any financial responsibility for any itinerary changes or cancellations resulting from circumstances outside of the Company's control, such as, but not limited to, those stated above.
7.2 If a customer requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes.
7.3 Where a cancellation is made more than 60 days before the time the trip is due to depart, all monies paid, except the 10% deposit, will be refunded.
7.4 Where a cancellation is made between 60 days and 45 days before the trip is due to depart, only 50% of the invoice paid will be refunded.
7.5 Where a cancellation was made by a customer, whose booking was taken and processed by one of the Company's Agents, the customer must contact that Agent for any kind of refund. The Company will not be able to process any cancellation by, nor prepare any refund for the customer.
7.6 Any dive related courses are Non refundable.
8. Failure to Enforce
The failure by either party to enforce one or more of the provisions in this agreement, because of the illegality, invalidity or unenforceability of that provision(s), shall not affect the validity or enforceability of any other provision(s) in the agreement.
The customer shall not assign any of its responsibilities or obligations, or delegate any of its duties under this agreement without expressed written permission by the Company
The failure by either party to perform one or more of its obligations contained in this agreement shall not be taken as a waiver of its contractual performance of any other obligation(s) in the agreement.
11. Entire Agreement
This agreement contains all the rights and obligations of both parties relating to the subject matter herein. No other arrangements, agreements or undertakings shall be granted or implied from this agreement.
12. No Third Parties
Nothing in this agreement shall expressly or impliedly confer rights on any third party.
13. Governing Law
This contract shall be governed by, construed, and enforced in accordance with the laws of the Kingdom of Thailand. Where any question or issue should arise under the agreement or any of its provisions, it shall be decided only in the courts or tribunals of the Kingdom of Thailand, to the exclusion of any other courts or tribunals.