Important Travel Advisory

To ensure a smooth and timely embarkation process, kindly provide us with your hotel name or preferred pick-up location in advance.

Estimated Pick Up Timing
(Departure Point: Thap Lamu Pier)

Rawai / Chalong area - 1530hrs
Karon / Patong area - 1600hrs
Kata / Phuket town area - 1630hrs
Thalang / Ao Por area - 1700hrs
Mai Khao area - 1800hrs
Phuket International Airport - 1830hrs (Meeting point at Door #7 outdoor seating area)
Natai / Khao Lak area - 1830hrs
Krabi / Phang nga / others - private transfer only

What to Expect:

• Please be ready and waiting at your hotel lobby or designated pick-up point at the scheduled time.
• The transfer is unable to wait for more than 10 minutes 🙁
• Pick-up times are estimates and may vary due to traffic and routing. (Phuket's traffic is unpredictable!)
• For private transfers, the vessel would only be ready to receive guests after 1800hrs as the crew need time to prepare the vessel. Thus, please arrange your arrival timing to be after 1800hrs.
• All transfers are managed by a third-party transportation provider appointed by DiveRACE.

Important Notes:

• ⚠️ Guests who miss the scheduled pick-up will need to make their own way to the pier. If you require assistance in arranging a private or alternative transfer, please let us know in advance—we will provide you with available options and pricing.
• ⚠️ For guests arrival in Phuket on the date of the trip departure, we recommend that your flight arrives by 1730hrs so that there is sufficient time for immigration and baggage clearance.
• ⚠️ Complimentary transfers may involve extended travel time as the vehicle may pick up other guests en route. (expected time of arrival at Thap Lamu Pier is 2000hrs)
• ⚠️ If you prefer a private, direct transfer (additional charge applies), kindly contact us and we will be happy to assist with arrangements.

We appreciate your understanding and cooperation to help us deliver a seamless start to your DiveRACE experience.

All guests must hold valid travel and diving insurance that provides comprehensive coverage for the following:

• Loss, theft, or damage of personal belongings
• Medical treatment for both general and dive-related incidents
• Emergency evacuation and repatriation
• Trip cancellation, delay, or interruption

Your insurance must specifically cover scuba diving activities and remain valid for the entire duration of your trip.

📌 In the event of any incident, including injury, illness, lost items, or disruption of travel, guests are solely responsible for making claims through their personal travel insurance provider. DiveRACE will not be held liable for any related losses, costs, or delays.

Guests may be asked to provide proof of valid insurance before or during the trip. We recommend keeping a digital and physical copy accessible at all times.

It is important to read the regulations set by the Thailand government on the rules and regulations for Marine Activities and the National Parks.

Only reef safe sun screens are allowed. These ingredients are not allowed:

• Oxybenzone (Benzophenone-3)
• Octinoxate (Ethylhexyl methoxycinnamate)
• 4-Methylbenzylidene camphor
• Butylparaben

Read more about it here: https://diverace.com/thailands-sunscreen-ban-what-you-need-to-know-to-avoid-the-100000-thb-fine/

Please see more information here.

We strongly advise all guests to leave valuables at home and refrain from bringing expensive items onboard MV DiveRACE Class X. While each cabin is equipped with a small personal safe, DiveRACE Co Ltd and its crew cannot accept responsibility for the loss, theft, or damage of any personal valuables, including but not limited to cash, jewelry, electronics, or precious metals.

Please be aware that most travel insurance policies do not cover the loss of unsecured or high-value items such as cash, gemstones, or precious metals. We encourage guests to travel light and bring only essential, insured belongings for a worry-free experience at sea.

Meals on board MV DiveRACE Class X are served as plated courses with a selection of Thai and international cuisine.

We do our best to accommodate dietary requirements, especially those related to allergies or medical needs. However, please note that options may be limited for guests with specific dietary preferences or restrictive diets.

To help us serve you better, we kindly ask that you indicate any dietary requirements based on allergies or medical conditions rather than personal food preferences.

Thank you for your understanding and cooperation.

In the event of any issues, please contact via whatsapp or LINE:

Miss Kay (Phuket Office Manager): +66 92-455-4263

Lionel (Singapore Office): +65 9179-8874

Thailand has introduced a new digital entry process known as the Thailand Digital Arrival Card (TDAC). This system streamlines the immigration process for travelers entering the country.

We highly recommend all guests to review the requirements and prepare accordingly before your trip. For full details and step-by-step guidance, please visit:

👉 Thailand Digital Arrival Card – All You Need to Know

Preparing in advance will help ensure a smooth arrival experience and avoid any unnecessary delays at immigration.