Privacy Policy

Effective Date: 1st May 2025

DiveRACE Pte Ltd (Singapore) and DiveRACE Co Ltd (Thailand), together with their respective affiliates ("DiveRACE", "we", "our", or "us"), are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Singapore Personal Data Protection Act 2012 (PDPA-SG), the Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA-TH), and applicable international standards.

By interacting with us, booking a trip, submitting an enquiry, or accessing our websites, you consent to the terms of this Policy

 

 1. Scope of Policy

This Policy applies to personal data collected through:

  • Our websites and booking platforms
  • Direct interactions during trips or events
  • Third-party travel agents acting on our behalf
  • Email, messaging, and social media communications

It governs data processing by DiveRACE Pte Ltd in Singapore and DiveRACE Co Ltd in Thailand, including liveaboard operations onboard MV DiveRACE Class X.

 

 2. Types of Personal Data Collected

We may collect the following types of personal data:

  • Full name, gender, nationality
  • Passport and visa/immigration details
  • Contact information (email, phone, address)
  • Emergency contact and next-of-kin information
  • Dive certification and health declarations
  • Dietary restrictions or special assistance requests
  • Payment and billing information
  • IP address, browser type, and device identifiers

Feedback, reviews, and customer service interactions

 

3. Cookies and Web Tracking

When you visit our website, cookies and tracking technologies may be used to enhance your browsing experience. These allow us to:

  • Recognize your browser for easier navigation
  • Personalize your content and preferences
  • Track web analytics and user behavior
  • Improve marketing efforts via tools such as Google Analytics and Meta Pixel

You can manage or disable cookies in your browser settings, but this may impact website functionality.

 

4. How We Use Your Data

Your data may be used for:

  • Processing bookings and managing trip logistics
  • Communicating trip details, updates, and alerts
  • Managing payments and refunds
  • Ensuring safety, insurance, and emergency preparedness
  • Sending marketing materials (where consent is given)
  • Improving our services, website, and operations
  • Fulfilling legal and regulatory obligations in Singapore and Thailand
  • Handling complaints or legal disputes

 

5. Disclosure of Data

We may disclose your data to:

  • Government authorities (e.g. immigration, marine park, health inspection)
  • Payment processors and financial institutions
  • Emergency and insurance providers
  • IT support and website hosting vendors
  • Business partners assisting in trip delivery
  • Legal or compliance consultants (where required)

All third parties are contractually bound to protect your personal data.

 

6. Cross-Border Data Transfers

Because we operate internationally, your data may be transferred to and stored in jurisdictions outside of your home country. We will ensure that such transfers are made in compliance with applicable laws and that appropriate safeguards are in place.

 

 7. Data Security

We adopt reasonable administrative, physical, and technical measures to:

  • Prevent unauthorised access, alteration, or disclosure
  • Protect data stored electronically and physically
  • Limit access only to employees and service providers with a legitimate need

We conduct periodic audits and reviews of data protection procedures.

 

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the appropriate regulatory authorities as required under PDPA-SG or PDPA-TH.

 

9. Retention of Personal Data

Your personal data is retained for as long as necessary to:

  • Fulfil the original purpose for which it was collected
  • Comply with legal or regulatory obligations
  • Resolve disputes or enforce contracts

When no longer required, your data will be securely deleted or anonymized.

 

10. Your Rights

Under both Singaporean and Thai law, you have the right to:

  • Access your personal data and request a copy
  • Correct or update any inaccurate information
  • Withdraw your consent (where applicable)
  • Request deletion or restriction of processing (subject to legal exceptions)
  • Object to data processing for direct marketing

You may submit a request to [email protected] with the relevant topic.

 

11. Marketing and Communications

If you opt in, we may send marketing emails, offers, and newsletters. You can unsubscribe at any time using the link provided in our emails or by contacting us.

 

12. Policy Updates

This Policy may be updated periodically. The revised version will be published on our website with an updated effective date. Your continued use of our services constitutes your acceptance of any changes.

 

13. Limitation of Liability

DiveRACE Pte Ltd and DiveRACE Co Ltd are each independently responsible for their compliance with this Policy. Neither party shall be liable for breaches committed by the other unless otherwise stipulated by law.

 

14. Contact Us

For questions or to exercise your data rights, contact our Data Protection Officer:

📧 Email: [email protected]